Shipping Policy

Below you will find the estimated delivery times for all Minho & Ralph orders:

• After an order is placed, we require 1–3 business days to process it. Orders placed during the week are usually processed within one business day. Orders placed on Friday evenings, weekends or public holidays may require additional processing time.

• Once your order has been processed and dispatched, delivery takes an average of 5–9 business days.

We strive to make the ordering and delivery process as simple and convenient as possible for our customers.

If you have any questions or concerns, please contact our customer service team at support@minhoralph.com.

Placing an Order

Placing an order with Minho & Ralph is simple.

First, visit the product page and select the product you would like to purchase. Choose the correct size, color and any other available options, then click the black “Add to cart” button.

Before proceeding, please check that you have selected the correct product and variants.

Once everything is correct, click “Proceed to checkout.”

On the information page, enter your complete and accurate contact, billing and delivery information. Please carefully review the address before continuing, as incorrect or incomplete information may cause delays or prevent successful delivery.

After confirming that all information is correct, click “Continue to shipping.”

On the shipping page, you will have another opportunity to review the delivery address and available shipping options.

You can then continue by clicking “Proceed to payment.”

Payment Methods

At minhoralph.com, payment information is protected through SSL encryption to provide a secure payment environment.

Available payment methods may include:

• American Express;

• Mastercard;

• Maestro;

• Visa;

• Shop Pay.

The payment methods displayed at checkout may vary depending on your location, device and order.

Once you have selected your preferred payment method, click “Complete Order” and follow the instructions displayed on the payment page.

If you experience any problems while placing your order, please contact us at support@minhoralph.com.

Shipping Your Order

Once you have found the perfect product on our website, we understand that you want to receive it as soon as possible.

For this reason, we work to process and dispatch all orders as quickly as possible.

To help us offer competitive prices, some products may be shipped directly from our international suppliers or fulfillment centers. Orders may also be grouped and dispatched according to our logistics and fulfillment process.

As a result, delivery times may vary depending on the destination, product availability, customs procedures, local postal services and other circumstances outside our control.

Do You Ship Worldwide?

Yes, Minho & Ralph ships to more than 200 countries and regions around the world.

However, there may be certain locations where we are temporarily or permanently unable to deliver.

If we are unable to ship your order to the address provided, we will contact you using the email address associated with your purchase.

Do You Provide Tracking Information?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, when tracking is available.

Please make sure that the email address entered during checkout is correct.

My Tracking Says “No Information Available”

Tracking information may not become available immediately after an order has been shipped.

Depending on the shipping company, it may take approximately 2–12 business days for tracking information to appear or update in the carrier’s system.

This does not necessarily mean that your package has not been shipped. It may still be moving through the carrier’s network while the tracking system is being updated.

Will My Items Be Sent in One Package?

For logistical reasons, products included in the same order may be shipped separately.

This may happen when products are stored in different warehouses or processed by different fulfillment centers.

You may therefore receive more than one package and more than one tracking number for the same order, even if combined shipping was selected during checkout.

Delivery Delays

Estimated delivery times are provided as a guideline and are not guaranteed.

Delays may occur due to:

• Customs inspections;

• High seasonal demand;

• Public holidays;

• Severe weather conditions;

• Incorrect or incomplete addresses;

• Local carrier delays;

• Transportation disruptions;

• Circumstances outside the control of Minho & Ralph.

Minho & Ralph is not responsible for delays caused by customs authorities, postal services, shipping carriers or other circumstances beyond our reasonable control.

Contact Us

If you have any questions about your order, shipping status or tracking information, please contact us at:

Minho & Ralph
Email: support@minhoralph.com
Website: minhoralph.com

Our customer service team will do its best to assist you.