Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Requirements

To request a return or exchange, please contact us at support@minhoralph.com and provide the following information:

• Your order number;

• The product you would like to return or exchange;

• Photos or videos clearly showing the problem or defect, when applicable.

After reviewing your request, our customer support team will provide you with the correct return address.

Please do not return the product to the address shown on the original package or to the sender’s address. Returns sent without prior authorization or to an incorrect address may not be accepted.

Customers are responsible for all shipping costs associated with returning a product.

To be eligible for a return, the item must be in its original condition: unworn, unused, unwashed and undamaged. It must also be returned in its original packaging with all original tags and labels attached.

Products that do not meet these conditions may be rejected, and no refund will be issued.

Minho & Ralph reserves the right to refuse any returned item if there is evidence that it has been used, altered or damaged for reasons not caused by us.

Return Shipping

Please note that Minho & Ralph does not provide free returns. Return shipping charges apply.

We strongly recommend using a registered shipping service with an online tracking number. Minho & Ralph cannot guarantee the safe receipt of a returned package that cannot be tracked during transit.

The customer is responsible for return shipping costs in the following situations:

Incorrect Product or Size Ordered

If you ordered the wrong product, color or size, you will be responsible for the shipping costs both to and from our warehouse when requesting a replacement.

If you choose a refund instead of a replacement, we will refund the original price paid for the product after the return has been received, inspected and approved. Original shipping costs are non-refundable.

Unwanted Items

If you no longer want an item, please contact us within 30 days of receiving your order to request a return.

The product must meet all return eligibility requirements described above, and the customer will be responsible for the return shipping costs.

Refunds

We will notify you once we have received and inspected your returned item. We will also inform you whether your refund has been approved or declined.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@minhoralph.com.

Important Return Notice

All approved returns must be sent to our central warehouse in Asia at the customer’s expense.

The correct return address will only be provided by our customer support team after your return request has been reviewed and approved.